Last modified: 12th August 2019
INTRODUCTION
This website, www.buckybingo.co.uk, and any mobile applications through which our Services are offered (together, the "Website") are operated by Virtue Fusion (Alderney) Limited ("we" or "us"), a company incorporated and registered in Alderney (company number 1628) whose registered office is at Inchalla, Le Val, Alderney GY9 3UL. We hold a remote operating licence from the Gambling Commission of Great Britain (licence number 38838).
We operate the Website under a brand licence from Active Win Media Limited. Active Win Media Limited is not responsible for the provision of any gambling or the Services, and your agreement is with us.
THESE TERMS AND CONDITIONS
These terms and conditions (the "Terms & Conditions") govern your access to and use of the Website and our Services. By accessing and using the Website and any of our Services (including by opening an Account with us), you agree to be bound by these Terms & Conditions. You also agree to the use of electronic communications in order to enter into contracts, and you waive any rights or requirements under applicable laws or regulations in any jurisdiction which require a signature by hand, to the extent permitted by law.
Please read these Terms & Conditions carefully, as they form a legally binding contract between you and us.
If you do not agree to be bound by these Terms & Conditions, please do not use the Website or our Services.
We recommend that you print out these Terms & Conditions and store them safely along with all the confirmation e-mails, transaction data and payment methods relevant to your use of the Website and our Services.
CONTACTING US
You can contact our Customer Services team. Please click here to see our contact details.
These Terms & Conditions include and incorporate the following additional terms:
· the Rules of any game you play (as set out in the game itself or in the "Help" section);
If there is a conflict between these Terms & Conditions and any of the Rules, any Promotional Terms and/or the Privacy Policy, the provisions of, as applicable, the Rules, any Promotional Terms and/or the Privacy Policy shall to that extent prevail over these Terms & Conditions.
DEFINITIONS
The following words and terms, when used in these Terms & Conditions, shall have the following meanings:
"Account": an account opened by you with us to enable you to deposit and wager on the Website or otherwise use the Services;
"Applicable Laws": any laws, rules and regulations which apply to you in the country in which you reside, or, if different, from which you are conducting activities with us, including (but not limited to) those relating to online gambling, your access to or use of the Services and/or the Website, and your making deposits and receipt of any withdrawal;
"Gambling Transaction": a bet, wager, stake or similar transaction placed on the Website or by otherwise using our Services;
"Group": means, in relation to us, a company which is from time to time a subsidiary or the ultimate holding company ours, or another direct or indirect subsidiary of such ultimate holding company. For the purposes of this definition, "subsidiary" and "holding company" have the meaning given to these expressions in section 1159 of the Companies Act 2006 (as amended from time to time);
"Payment Provider": a third party payment processing company;
"Prohibited Jurisdictions": any jurisdiction other than the United Kingdom and the Republic of Ireland.
"Promotional Terms": separate terms and conditions which may apply in respect of promotions, bonuses and special offers (including any wagering requirements) related to the Services from time to time;
"Services": the services offered by us from time to time through the Website;
"Software": the software that is required to be downloaded, accessed or otherwise utilised by you from the Website for the purpose of enabling you to participate in the Services, including any related program or data file and any related documentation, and including any enhancements, modifications, additions, translations or updates to such software;
"Winnings": any winnings payable to you following a successful Gambling Transaction; and
"Withdrawable Funds": the total funds in your Account (including all unspent deposits and winnings from wagers made with your deposits) excluding any funds that are subject to a restriction (including wagering requirements or other promotional play restrictions).
YOUR REPRESENTATIONS
RESPONSIBLE GAMBLING
Self-exclusion
Setting Financial Limits
PROHIBITED JURISDICTIONS
PROTECTION OF CUSTOMER FUNDS
YOUR ACCOUNT
Opening an Account
Payment Methods
Age
Verification Checks and Source of Funds requests
When an Account is opened, if the automatic checks do not provide all of the information that we need then we will request identify verification documents from you. Your Account will be frozen and no further gambling permitted until such time as the required information has been received and verified by us.
Use of your Account
Deposits and withdrawals
Minimum Single Deposit |
Maximum Single Deposit |
£5/€5 |
£1,000/€1,000 |
Minimum Single Withdrawal* |
Maximum Single Withdrawal** |
£5/€5 |
£50,000/€50,000 £5,500/€5,500 (PayPal) |
*If you wish to withdraw an amount which is less than the Minimum Single Withdrawal or more than the Maximum Single Withdrawal set out in the table above, please contact our Customer Support team. A fee, reflecting our costs incurred in processing the withdrawal, may apply.
** The number of withdrawals you can make is not limited. If you wish to withdraw more than the Maximum Single Withdrawal amount, you will be required to undertake multiple withdrawal transactions.
Fees and Chargebacks
Closing your Account
Gambling Transactions
Inactive Accounts
Errors or Omissions
We reserve the right to correct any Error which has been identified and, in the case of a fault, take steps as soon as practicable to remedy the problem and ensure that you are treated fairly according to the circumstances.
Where it is not practicable for us to correct and re-settle a Gambling Transaction which has been subject to an Error, we reserve the right to declare the relevant Gambling Transaction void and withhold payment of the relevant Winnings to you. Where we have paid Winnings to you which we can reasonably demonstrate were as a result of an Error, we reserve the right to claim back such Winnings from you and/or deduct them from your Account balance.
Cheating, Collusion, Fraud and Criminal Activity
4. You agree to assist and cooperate with any such investigation, and also agree that we may provide your personal information to a third party investigating your activity or Account (as set out in our Privacy Policy). While an investigation is ongoing, your Account will be frozen and you will not be able to place any Gambling Transactions, make deposits or process withdrawals. If the investigation concludes that you have not engaged in any of the foregoing activities, your Account will be re-activated. If the investigation concludes that you have engaged in any of the foregoing activities, we will take the appropriate action to meet our legal obligations.
5. It should be noted that where our concerns relate to the validity of your identity, we may deploy anti-fraud systems and processes as well as asking for additional identity documentation. We will only prevent deposits into and/or withdrawals from your Account where the failure to do so may undermine one of our legal or regulatory obligations.
6. You should only deposit money into your Account for the purposes of entering into a Gambling Transaction. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a Gambling Transaction, we may investigate your Account in accordance with the preceding paragraph.
USE OF THE WEBSITE
General
Availability of the Website
INTELLECTUAL PROPERTY AND SOFTWARE
Software
6. We do not accept any liability in respect of the Software, save that if any Software that we have supplied to you damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. You agree that you are only permitted to use the Software for the purpose of using the Services and, save to the extent permitted by Applicable Law, for no other purpose.
7. We hereby grant you a personal, non-exclusive, non-transferable right to use the Software for the sole purpose of using the Services and the Website, in accordance with the following provisions. You are not permitted to:
1. install or load the Software onto a server or other network device or take other steps to make the Software available to any other person via any form of "bulletin board", online service or remote dial-in, applications service provider, internet services provider, timesharing arrangements, outsourcing services or bureau services;
2. sub-license, assign, rent, lease, loan, transfer or copy the Software or your licence to use the Software, or make or distribute copies of the Software;
3. interrupt or tamper with, or attempt to interrupt or tamper with, the operation of the Software or any information in any form which is included on the Website;
4. use the Software for commercial purposes;
5. translate, reverse engineer, decompile, disassemble, adapt, modify, create derivative works based on, or otherwise modify the Software;
6. copy or translate any user documentation provided 'online' or in electronic format;
7. enter, access or attempt to enter or access or otherwise bypass the applicable security system or interfere in any way (including but not limited to robots and similar devices) with the Website, or attempt to make any changes to the Software and/or any features or components thereof;
8. flood the Website and/or the Software with information, multiple submissions or "spam";
9. knowingly or negligently use any features which may affect the function of the Website and/or the Software in any way, for example by releasing viruses, worms, trojans, logic bombs or similar material that is malicious or harmful; or
10. attack the Website via a distributed denial-of-service attack.
8. You do not own the Software. The Software is owned and is the exclusive property of members of our Group or its licensor (the "Software Provider"). The Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and are protected throughout the world by copyright law and other intellectual property law. Your use of the Software does not give you ownership of any intellectual property rights in the Software or any other rights in or with respect to the Software, except for the right to use the Software as expressly provided in these Terms & Conditions .
9. You acknowledge that a random number generator will determine the outcome of the games played on the Website, and you accept the outcomes of all such games. You further agree that, in the unlikely event of a disagreement between the result that appears on the Software and the result that appears on the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the circumstances of your participation in gaming activity on the Website and the results of this participation.
10. Neither we nor the Software Provider, or any of our or its affiliates and related parties, will be liable to you for any costs, expenses, losses or claims arising or resulting from communications or system errors occurring in connection with the settlement of Accounts or other features or components of the Software, or for any damage caused to your devices (PCs, mobile devices) from use of the Software, save that if the Software damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. In the event of such errors, we will further have the right, but not the obligation, to remove any relevant games from the Software and the Website and take any other action to correct such errors.
11. The Software may include confidential information which is secret and valuable to the Software Provider and/or to us. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms & Conditions.
OUR LIABILITY
YOUR LIABILITY
OTHER
Changes to the Terms & Conditions
Complaints and Dispute Resolution
IBAS
PO Box 62639
London
EC3P 3AS
Alternatively, you may also file your complaint through the Online Dispute Resolution (ODR) Platform which can be accessed through this link: https://ec.europa.eu/consumers/odr/main/.
Events beyond our control
Waiver
Severance
Entire Agreement
Transfer of agreement
Notices
Governing law and jurisdiction
PRIVACY POLICY for www.buckybingo.co.uk and related mobile applications ("Website")
This Privacy Policy is effective from 7th January 2020. We may change this Privacy Policy at any time, and if we do so will post the changes to this page as well as the date that the changes take effect.
Our Privacy Policy below sets out in detail how we process your personal data, and we encourage and recommend that you read it in full. We understand that people have busy lives though, and so wanted to help you by providing a brief overview of how and why we process your personal data.
In general, we will only collect the personal data that we need from you to offer you our services. For example, if you want to gamble with us then we'll collect your name, username, contact details, date of birth and address in order to set you up with an account. We’ll process data on any games that you play so that we can identify if you have won and, of course, pay any winnings to you.
The other main reason we will process your personal data is to comply with our legal and regulatory obligations. As you may know, in order to provide you with gambling services we are required to have a licence. As such, we will need to comply with our licence, and this may involve us collecting additional information about you – for example, if you try to set up an account we need to verify your identity and age to make sure that you are who you say you are and that, of course, you are old enough to gamble. Our licence also requires that we make sure you gamble responsibly. This means that we will monitor your gambling activities to check that you are gambling within your means. If we have any concerns about your gambling then we are required to contact you to make sure everything is okay. We take social responsibility very seriously.
Ultimately, we aim to only process your personal data where it is necessary. We will always keep your personal data secure. Your enjoyment of our services and your safety are our primary concerns.
1. Introduction
1.1. This Privacy Policy sets out the way in which Virtue Fusion (Alderney) Limited ("we" or "us"), a company incorporated and registered in Alderney collects and processes Personal Information (as defined in paragraph 2.1 below). If you have any questions about this Privacy Policy or the processing of your Personal Information please contact us at privacy@buckybingo.co.uk.
1.2. We operate the Website under a brand licence from Active Win Media Limited ("Brand Owner"). We will share your Personal Information with Brand Owner in accordance with this Privacy Policy and our agreement with Brand Owner.
1.3. By using our Services, you acknowledge that [both] we [and Brand Owner] (and any companies in our [respective] Group[s], as well as any partners and subcontractors) will process your Personal Information in accordance with this Privacy Policy, including for the purposes set out in paragraph 5 below. If you do not wish to provide your Personal Information on the basis set out in this Privacy Policy, you should not enter the relevant information on the Website, or otherwise provide us with your Personal Information. However, if you do not provide your Personal Information, you may not be able to use all of the Services.
1.4. Capitalised terms not defined in this Privacy Policy are as defined in the Terms & Conditions. This Privacy Policy is incorporated into, and forms part of, the Terms & Conditions.
2. The information we collect
2.1. As part of operating the Website, we collect your Personal Information. "Personal Information" means any information from which you can be personally identified, including your name, email address, home address, telephone number, debit/credit card data, and date of birth.
2.2. We collect Personal Information which you provide to us, including when you register for an Account and information you provide in communications with us. We also collect information about the transactions you undertake, including details of payment cards used. We may also collect Personal Information through surveys which we, or companies engaged by us for such purpose, undertake. In addition, we collect information about your use of the Website and our Services. We will also collect other information necessary for us to process your Personal Information for the purposes set out in this Privacy Policy.
2.3. As a provider of gambling services, we aim to ensure that you always gamble responsibly. As such, we may collect information about your physical or mental health. To help ensure that our customers gamble responsibly, it’s important we understand why they self-exclude (or when they should be contacted about the possibility of self-excluding). We therefore only use this type of data to ensure that you are gambling responsibly, to contact you if we are concerned that you are not gambling responsibly, to enforce any self-exclusion request, and to help us to better identify any responsible gambling concerns in the future for our customers.
3. Information we collect through Cookies and similar technologies
3.1 We collect information through "Cookies" and other similar technologies (e.g. pixel tags or links). This helps us to remember you when you visit the Website, and to improve your experience.
3.2 We also use information collected through "Cookies" and other similar technologies to detect any fraudulent behavior, improper transactions and/or abuse of our Website and Services, and to help verify your identity by registering and remembering your device information.
3.3 To find out more about "Cookies" and similar technologies please see paragraph 13 of this Privacy Policy. More information about the purposes of the "Cookies" we use can be found in paragraph 5.
4. Information collected from third parties and how we use it
We use information from third party service providers, such as fraud prevention companies. This information may be used in various ways, such as to help us: (i) decide whether to accept transactions from personal computers, mobile phones or other devices by checking whether these devices have been identified with fraudulent or abusive transactions in the past; (ii) detect the inappropriate use of promotions we may run; (iii) detect whether you have (or may have) cheated or colluded with others; and (iv) investigate, mitigate and/or prevent identity theft, account takeovers or malware attacks. Third party service providers also help us verify your identity by registering and remembering your device information (such as the model, operating system, browser version and IP address), which is used to confirm device identification.
5. How we use your Personal Information
5.1. In accordance with data protection laws, we will only process your Personal Information where we have a lawful basis for doing so. In respect of your Personal Information, these bases are: (i) where it is necessary to provide services to you under the performance of the contract we have with you; (ii) where we are required to do so in accordance with legal or regulatory obligations; (iii) where you have given your consent; and, (iv) where it is in our legitimate interests to process your Personal Information, provided that none of these prejudice your own rights, freedoms and interests.
5.2. The following are a list of the "Purposes" for which we (including any of our agents, Group members, sub-contractors and/or employees) process your Personal Information, and the lawful basis on which we carry out such processing:
Purpose |
Lawful Basis |
To set-up, administer and manage your Account and records (including processing deposits and withdrawals)
|
Necessary for the performance of a contract |
To provide and personalise our Services (including to allow you to wager and play our games, and (if applicable) to provide chat moderation)
|
Necessary for the performance of a contract |
To receive and respond to your communications and requests |
Necessary for the performance of a contract where such communication relates specifically to our Services, otherwise consent
|
To notify you about updates to our Website and Services
|
Necessary for the performance of a contract |
To ensure that we are able to fulfil our regulatory obligations regarding your Account, including by verifying the accuracy of any information you provide us
|
Necessary to comply with a legal or regulatory obligation |
To comply with our obligations under Applicable Laws (including the Gambling Act 2005) and to regulators in jurisdictions where we and members of our Group are licensed (including the Gambling Commission of Great Britain)
|
Necessary to comply with a legal or regulatory obligation |
To investigate, and assist with the investigation of, suspected unlawful, fraudulent or other improper activity connected with our Website and Services (including, where applicable, dealing with requests from authorised entities (e.g. sports governing bodies and law enforcement agencies) for the sharing of information and disclosure to such authorised entities)
|
Necessary to comply with a legal or regulatory obligation |
To use data for research analysis, behavioral monitoring and testing with the outcome to understand potential harm to players. To help encourage safe play and target interventions where necessary. |
Necessary to comply with a legal or Regulatory Strategy |
To carry out market research campaigns |
Legitimate interests so that we can better understand the products and services that our customers most enjoy
|
To prepare statistics relating to the use of our Website and Services by you and other customers
|
Legitimate interests so we can understand the use of, and therefore improve, our Website and Services
|
To provide you with information about, and support for, our Services, including changes to our Services, technical updates for the Website and changes to the Terms & Conditions (including this Privacy Policy)
|
Necessary for the performance of a contact and necessary to comply with a legal or regulatory obligation |
To keep you informed of offers and promotions relating to our Services and those of other entities within our Group, provided that you don't "opt-out" from this option
|
Legitimate interests so we can send you information about our Services (and promotions and offers) that you may be interested in |
To keep you informed of offers and promotions for which you have specifically opted-in
|
Consent |
To grant Brand Owner the right to market its products and services, and those of other entities within its Group, provided that you don't "opt-out" from this option
|
Consent |
To support any other purpose necessary for performance of our contractual obligations or specifically stated at the time at which you provided your Personal Information
|
Necessary for the performance of a contract |
To record telephone calls to and from, and live chats with, our customer services representatives for training and security and identification purposes
|
Legitimate interests in respect of training so that we improve our customer services, and necessary for a legal or regulatory obligation in respect of security and identification |
To monitor gambling patterns and to identify possible responsible gambling concerns
|
Necessary to comply with a legal or regulatory obligation |
To prevent you from using our Website and Services if you have requested that we do so
|
Necessary to comply with a legal or regulatory obligation |
To comply with any deposit, spend or loss limits that you have set
|
Necessary to comply with a legal or regulatory obligation |
To use your name, image, username or location in publicity and marketing, but only where you have provided your express and informed consent for us to do so
|
Consent |
Cookies: Those that are necessary for the operation of the Website, including allowing you to interact with our Website and to recall selections as you move between pages
|
Necessary for the performance of the contract |
Cookies: Those that analyse your use of our Website, monitor our web audience and populate certain content on our Website in line with your usage
|
Legitimate interest so we can continue to analyse and improve our Website and Services |
Cookies: Those that track your journey to and from our Website |
Legitimate interest so we can understand how players come to and from our Website and give effect to any commercial arrangements
|
Cookies: Those that are necessary for regulatory compliance, including identifying multiple accounts, false logins or potential fraud
|
Necessary to comply with a legal or regulatory obligation |
Cookies: Those that are used for third party marketing
|
Consent |
6. Disclosure of your Personal Information
6.1. We may, for the Purposes, disclose your Personal Information to any of the following recipients:
6.1.1. any company within our Group (including to its employees and sub-contractors) which assists us in providing our Services or which otherwise has a need to know such information;
6.1.2. any third party which assists us in providing our Services, including (but not limited to) payment processors, customer services representatives and chat moderators;
6.1.3. any third party which can assist us in verifying the accuracy of your Personal Information, including financial institutions and credit reference agencies (a record of the search may be retained by such third party);
6.1.4. any third party which assists us in monitoring use of our Services, including the detection and prevention of fraud and collusion,
6.1.5. to Brand Owner;
6.1.6. any contractors or other advisers auditing any of our business processes or who have the need to access such information for the purpose of advising us;
6.1.7. any law enforcement body which may have any reasonable requirement to access your Personal Information;
6.1.8. any regulatory body or authorised entity (e.g. a sporting body or law enforcement agency) which may have any reasonable requirement to access your Personal Information; and
6.1.9. any potential purchaser of our business or any investors in it or in any company within our Group (including in the event of insolvency).
6.2. If at any time you wish us to stop processing your Personal Information for the above Purposes, you should contact us and we will take the appropriate steps to stop doing so. Please note that this may mean that your Account will be closed.
7. Marketing Preferences
7.1. [Neither we nor Brand Owner (or, if relevant, any company in our respective Groups) will not end you unsolicited information regarding any third party's products or services.
7.2. As part of the Account registration process, you will have the opportunity to choose whether or not to receive information on our offers and promotions [, and those of Brand Owner] (and those of any company in our [respective] Group[s]).
7.3. Unless you have informed us at the time of setting up your Account that you do not wish to receive promotional text messages and/or emails, we will send you such communications until you inform us that you no longer wish to receive them. You may update your marketing preferences at any time by:
7.3.1. if you are receiving emails, clicking on the "unsubscribe" link in an email and following the instructions;
7.3.2. if you are receiving text messages, by following the instructions to unsubscribe; or
7.3.3. contacting our Customer Services team.
8. Transfer of your Personal Information outside of the EEA
Your Personal Information will be transferred outside of the European Economic Area, both to us and other members of our Group. This includes, but is not limited to, Israel, Guernsey, and Ukraine. Where we transfer your personal data outside of the EEA, we will put in place adequate measures to ensure that your Personal Information is kept secure (and such adequate measures shall include: (i) transferring to a jurisdiction which the European Commission recognises as providing adequate protection for the rights and freedoms of data subjects in connection with the processing of their personal data; and (ii) transfers pursuant to standard contractual clauses in accordance with European Commission decisions on transferring personal data).
For transferring data to service providers outside the EEA, we will ensure that such transfers are absolutely necessary in order for us as data controller to either adhere to a regulatory requirements (such as AML/KYC checks) or perform a contract/service agreement between ourselves and our players. We will also ensure that such transfers are necessary for us as data controller to perform a contract with another party that is in our players interest. We will ensure that the non-EEA countries used for a transfer and processing of personal data are either fulfilling EU adequacy requirements or where needed we will apply the appropriate contractual safeguards in the form of EU Model Clause agreements with our suppliers in line with EU GDPR requirements.
9. Updating your Personal Information
You may update or delete your Personal Information at any time via the Website or by contacting our Customer Services team.
10. Your rights
10.1. You have the following rights in relation to your Personal Information:
10.1.1. a right to access your Personal Information as held by us (also known as a subject access request);
10.1.2. a right to receive certain Personal Information in machine-readable format;
10.1.3. a right to object to processing where the lawful basis is that it is in our legitimate interests, but please note that we may still process your Personal Information where there are other relevant lawful bases or where we have compelling grounds to continue processing your Personal Information in our interests which are not overridden by your rights, interests or freedoms;
10.1.4. a right to have inaccurate Personal Information rectified;
10.1.5. a right to have certain Personal Information erased where it is no longer necessary for us to process it, where you have withdrawn your consent pursuant to paragraph 10.1.8, where you have objected pursuant to paragraph 10.1.3, where your Personal Information has been unlawfully processed, or where erasing your Personal Information is required in accordance with a legal obligation;
10.1.6. a right to request an explanation of the logic involved where we make decisions about you solely through automated means;
10.1.7. a right to complain to your national data protection supervisory authority ;
10.1.8. where we have specifically requested your consent to process your Personal Information and have no other lawful conditions to rely on, you have the right to withdraw this consent; and
10.1.9. a right to object to direct marketing, which can be done by opting-out of direct marketing either through your Account or by opting out via the communication itself. You also have a right to object to any profiling to the extent that it relates to direct marketing only.
10.2. If you are unsure about your rights or are concerned about how your Personal Information may be processed, you should contact your national data protection regulator.
10.3. If you would like to exercise any of your rights then you can do so by contacting us as described below. Please be aware that while we will try to accommodate any request you make in respect of your rights, they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.
10.4. Where you make a request in respect of your rights we will require proof of identification. We may also ask that you clarify your request. We will aim to respond to any request within one month of verifying your identity. If we receive repeated requests, or have reason to believe requests are being made unreasonably, we reserve the right not to respond.
11. Retention of your Personal Information
We will retain your Personal Information for the period necessary for us to provide you with our Services and to comply with our legal and regulatory responsibilities. Accordingly, your Personal Information will be retained for a minimum of five years following [the closure of your Account (if applicable) or the last contact with us emanating from you]. Where it is no longer necessary for us to process your Personal Information, we will delete it sooner. If you request that you should not be able to access our Website and Services (i.e. self-exclude), we will retain this information for a minimum of seven years.
12. Contacting us
12.1. You can contact our Customer Services team using the details here.
12.2. If at any time you believe that we have not adhered to this Privacy Policy, please contact our privacy team at privacy@buckybingo.co.uk.
13. Advertising and use of Cookies
13.1. We may collect anonymous information about your use of the Website using "cookies", pixel tags and similar functionality. A "cookie" is a small file of text which is downloaded onto your computer when you access the Website, and it allows us to recognise when you come back to the Website. We use cookies for the operation of the Website, including (for example) to allow you to remain logged in as you move between different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers' experiences. We also use services provided by third parties for fraud prevention purposes. For these purposes, Cookies are placed on your device to identify it in the future when you visit our Website or connect with our applications.
The cookies used on this Website are either set by us or by our third party service providers, and fall into the following categories:
1) Strictly Necessary - these cookies are essential in order to enable you to move around the Website and use its features. If you remove or disable these Cookies, we cannot guarantee that you will be able to use our Websites or benefit from all our security features.
2) Performance - these Cookies collect information about how visitors use our Website. They allow us to recognise and count the number of visitors and to see how visitors move around our Website.
3) Functionality - these Cookies are used to provide services or to remember choices you make so we can personalise our content for you. We use this information to customise your experience of our Website to meet your preferences for content layout, text size etc. You can manage these Cookies using your browser settings. However, if you block them we may not be able to offer you certain services that you have chosen
4) Targeting - these Cookies record the fact that you have visited our Website, including which web pages you have accessed, which device you have accessed them from and which links you have followed. We use this information to make our Website relevant to your interests and for fraud and website abuse detection purposes, including detecting players who have abused bonus schemes or other promotions.
Some of these are "session cookies", which stay in place only for the duration of your visit to our website and are deleted at the end of your browsing session. Others are "persistent cookies", which remain on your device for a period of time after you have left the Website.
13.2. Most browsers have cookies enabled by default, but you are able to change your cookies settings, which are usually found in the 'options' or 'preferences' menu of your internet browser. You can block any cookies from any website by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you block all cookies you may not be able to access all or part of our Website. You can also use your browser settings to delete cookies. For more information about how to disable cookies in your browser please visit www.allaboutcookies.org.
13.3. As part of the Website's operation, and for our own statistical analysis of site traffic, our Website automatically logs internet IP addresses. We do NOT log any e-mail address of visitors to the Website. Our advertising system logs IP addresses to supply more accurate advertising features, such as language-specific banners.
13.4. While the Website may contain links to websites operated by parties other than us, we are not responsible for the privacy practices or content of such websites.
14. Security
14.1. We are committed to ensuring that your Personal Information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Information that we collect.
14.2. All the Personal Information that you provide us is stored in a secure computing environment protected by secure firewalls to prevent unauthorized access. We control access so that only people who need to access the Personal Information can. All staff are provided security training and are required to adhere to a comprehensive set of security policies, procedures, and standards related to their jobs.
14.3. When you use secure areas of our Website, we use SSL with 256 -bit encryption. This means that all the information sent between your computer and our secure computer environment is encrypted or scrambled so that no one can read it in transit. Secure areas of the site have a time-out feature. If you leave your secure session inactive for some time, it times-out to prevent unauthorized access.
14.4. Where your Personal Information needs to be disclosed to our service providers, we require them to process and protect your Personal Information in a manner consistent with this Privacy Policy and applicable laws.
15. Testing
Occasionally, we may share limited personal data to test a new third-party service or new software providers, to improve our capabilities to adhere regulatory requirements. Any personal data shared will be fully restricted for the purpose of testing of services, new software, new third-party providers capabilities. This is a mandatory aspect of continuous improvement of services we offer to players and clients.
Any data shared to conduct these tests will be deleted promptly at the end of the testing period.